We propose to you various formulas of shipping according to the place in which you reside, and of the times of desired routing.

::: FRANCE METROPOLITAINE AND MONACO

- Chronopost : generally J + 1
- Followed Colissimo : generally J + 2
- Free shipping for orders > 300 €

::: REST OF EUROPE

- Chronopost : generally J + 2
- Priority Postal Parcel : generally J + 5

::: USA, CANADA, SOUTH AMERICA, JAPAN...

- Priority Postal Parcel : generally J + 10 / 15

::: SHIPPING FEES

The fees depends of the formula and of the weight of the parcel, they will be calculated during the checkout.

::: TRACKING

For the parcels of which you have a follow-up tracking number (number having been transmitted you by email) you can check on line their routing by connecting you on the sites of our partners :

Priority postal parcel	Chronopost

For shipping outside France, it isn't possible to have an online tracking. Sorry !

::: CONFIDENTIALITY

To avoid the loose of our parcels, they are completely anonymous.

::: BE SATISFIED OR BE REFUNDED

You have a 15 days deadline from the reception of your parcel to return the product back if you do not like it.

The shipping fees of sending and return will be then to your charge.
Only the price of the object will be refunded.

The returns are to ship to
www.arts-primitifs.com, Bruno Mignot, 10 rue de l'épinoche, 67610 La Wantzenau, France.

If damaged or incomplete items, it may not be refunded.

We commit ourselves to refund you, or swapping you the products if not corresponding to your order (defective or not in conformity).

Refund will be done at the choice of "arts-primitifs.com", by credit on your bank account or bank check, or credit card cash back.

Do not send any parcel against money on delivered. It won't be accepted, whatever is the reason.

::: SERVICE CUSTOMERS

For any information or question, our service customers is at your disposal:
e-mail